Shipping policy
Processing time
Orders are processed and dispatched within 1–3 business days of purchase. You'll receive a shipping confirmation email with tracking information once your order is on its way.
UK Shipping
Method Estimated Delivery Cost
Standard 3–5 business days [your rate / free over £X]
Tracked 2–4 business days [your rate]
International Shipping (if applicable)
We currently ship to [list countries]. International delivery typically takes 7–14 business days, depending on destination and customs processing. Any customs duties or import taxes are the responsibility of the customer.
Delays
While we aim to meet the estimated delivery windows above, factors like courier delays or high demand periods (e.g. holidays) may occasionally affect delivery times. We'll keep you updated if we're aware of any significant delay.
Lost or missing parcels
If your order hasn't arrived within the estimated timeframe, please contact us at carmenandcrimson@outlook.com and we'll investigate with the courier on your behalf.
Incorrect address
Please double-check your shipping address at checkout — we're unable to redirect parcels once dispatched, and we can't take responsibility for orders sent to an incorrectly entered address.
3. Privacy Policy
Last updated: [date]
Carmen & Crimson ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What we collect
When you visit our store or place an order, we may collect:
● Contact details (name, email, phone number, delivery/billing address)
● Order and payment information (processed securely via Shopify Payments / your payment provider — we do not store full card details)
● Device and browsing data (via cookies and analytics tools)
How we use your data
We use your information to:
● Process and fulfil your orders
● Communicate with you about your order or enquiries
● Send marketing emails, but only if you've opted in (you can unsubscribe anytime)
● Improve our website and product offering
● Meet legal and tax obligations
Legal basis for processing
We process your data on the basis of: fulfilling a contract with you (processing orders), your consent (marketing communications), and our legitimate business interests (fraud prevention, site improvement).
Cookies
Our store uses cookies to enable core functionality (like your shopping cart) and, where you consent, to understand site traffic and improve your experience. You can manage cookie preferences through your browser settings.
Sharing your data
We only share your data with trusted third parties where necessary to run our business, including:
● Shopify (our e-commerce platform)
● Payment processors
● Delivery couriers
● Email marketing tools (if you've opted in)
We do not sell your personal data to third parties.
Data retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax records).
Your rights
Under UK GDPR, you have the right to:
● Access the personal data we hold about you
● Request correction of inaccurate data
● Request deletion of your data
● Object to or restrict certain processing
● Withdraw consent to marketing at any time
● Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at carmenandcrimson@outlook.com.
Contact us
If you have questions about this policy or how your data is handled, email us at carmenandcrimson@outlook.com.